Privacy Policy

Owl-Raven Books (“us”, “we”, “our”) is committed to protecting your privacy at all times, in all situations. This page informs you of our policies regarding the collection, use, maintenance, and disclosure of Personal Information we receive from users of https://owlravenbooks.com (the “Site”). By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information which can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

Information is collected when you register on our Site, place an order, communicate with us or participate in another site feature. You also provide us with Personal Information when you connect with us via third-party services or by “following”, “becoming a fan”, etc., on a third-party website or social network.
Third Party
We use Amazon, Lulu, Barnes & Noble, and Printful to print and ship some of the merchandise available through our store. We use PayHip to deliver eBooks through our store. These stores will only use personally identifiable information to fulfill orders.

The above-mentioned third-party has their own privacy policy. We recommend you read their policy, so you can better understand how they handle your personal information.
Log Data
Like many sites, we collect information your browser sends whenever you visit our Site. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type and version, the pages of our Site you visit as well as the time and date of your visit and the amount of time spent on those pages.
Cookies
Cookies are files with small amounts of data which may include an anonymous unique identifier. These are sent to your browser from a website and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Orders and Payment
To make a purchase, you must provide Personal Information (name, address) and Financial Information (credit card number, expiration date). This information is used solely for billing purposes and to fulfill your order. We will also use this information to contact you if we have trouble processing your order.

Our checkout/payment page is hosted on PayHip’s secure, PCI compliant server. It is encrypted through the Payment Card Industray Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete the transaction. After the transaction is complete, your information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Links To Other Sites
Our site contains links to other websites. When you click on one of these links, you may be leaving our Site and entering another website. These other websites may independently collect or request information about you. We encourage you to read the privacy statements of these other websites as their privacy policy may differ from ours.
Communication
We may use your Personal Information to contact you. You will only receive communication from us for the following reasons:
  1. If you contact us for a particular reason
  2. To process your order
Administrative emails will not contain promotional materials.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose Personal Information when required by law where in we have a good-faith belief such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Site.
Changes To Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately. Please view this privacy policy freqeuntly.

Questions and Contact Information
We welcome your comments, feedback and questions. There are two ways to contact us.

  1. Via email at owlravenbooks@gmail.com
  2. Via email at rena@renaaliston.com
Updated: January 7, 2024
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